Question: How do you handle situations where patients or their families are dissatisfied with the care provided?

Answer: I address dissatisfaction by actively listening to their concerns, empathizing with their feelings, and taking steps to address the issues raised. I involve the appropriate channels, such as patient advocacy, to ensure a thorough resolution and improve the overall patient experience.

Example:

A patient's family expressed dissatisfaction with communication during their loved one's care. I met with them, acknowledged their concerns, and implemented a communication plan. This proactive approach resulted in improved satisfaction and better communication throughout the patient's stay.