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Freshers / Beginner level questions & answers

Ques 1. What is Pega?

Pega is a business process management (BPM) and customer relationship management (CRM) software.

Example:

Pega is used to streamline and automate business processes for improved efficiency.

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Ques 2. What is a Rule in Pega?

In Pega, a Rule is a unit of work that defines business logic or behavior, such as a decision, validation, or UI design.

Example:

A Rule may determine eligibility criteria for a customer or define the layout of a user interface.

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Ques 3. What is the purpose of the Pega Designer Studio?

Designer Studio is the development environment in Pega, where developers design and configure applications using visual tools.

Example:

In Designer Studio, developers create and modify rules, design user interfaces, and define business processes.

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Ques 4. Explain the purpose of Pega Flow Actions.

Flow Actions in Pega define user interactions within a flow. They determine what actions users can take at each step of a business process.

Example:

A 'Submit for Approval' Flow Action may be used to advance a loan application to the next approval stage.

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Ques 5. Explain the concept of a Pega Data Transform.

A Data Transform in Pega is used to transform data from one format to another. It allows for data mapping and manipulation without requiring custom code.

Example:

A Data Transform may be used to concatenate first and last names into a full name for display purposes.

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Ques 6. Explain the purpose of Pega's Case Worker Portal.

The Case Worker Portal in Pega provides a user interface for case workers to manage and process work assignments. It is customizable to suit specific business needs.

Example:

Case workers can use the portal to view and update case details, access related documents, and collaborate with team members.

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Intermediate / 1 to 5 years experienced level questions & answers

Ques 7. Explain the main components of Pega's architecture.

Pega's architecture consists of the PegaRULES Process Commander (PRPC), Pega database, and PegaRULES runtime engine.

Example:

The PRPC is where business rules and processes are defined, while the runtime engine executes these processes.

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Ques 8. Differentiate between Activities and Flows in Pega.

Activities are procedural steps, while Flows represent a sequence of processing steps. Flows are more visual and can include decision and subflows.

Example:

An Activity may perform calculations, while a Flow guides the overall process flow.

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Ques 9. What is the purpose of the Pega Clipboard?

The Pega Clipboard is used for debugging and monitoring, allowing developers to inspect and analyze data during runtime.

Example:

Developers can view property values, step page details, and analyze rule execution on the Clipboard.

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Ques 10. Explain the role of Agents in Pega.

Agents in Pega are background processes that perform tasks at scheduled intervals. They help automate and optimize system functions.

Example:

An Agent may be configured to send email notifications or perform data cleanup tasks regularly.

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Ques 11. What is a Data Page in Pega?

A Data Page is a reusable container for holding data retrieved from an external source. It enhances performance by caching and sharing data.

Example:

A Data Page can store customer information fetched from a database for quick access in multiple processes.

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Ques 12. How does Pega support case management?

Pega provides a Case Management framework that allows organizations to define, automate, and optimize their unique business processes.

Example:

A case may represent a customer service request, and Pega guides the case through various stages until resolution.

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Ques 13. Explain the concept of Declarative Rules in Pega.

Declarative Rules in Pega allow developers to specify what to do, rather than how to do it. Examples include Declare Expressions and Declare Constraints.

Example:

A Declare Expression may calculate a property value based on other property values without the need for custom code.

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Ques 14. What is a Pega Class and how is it used?

A Pega Class represents a category or type of work. It is used to organize and group rules and data instances related to a specific business concept.

Example:

In a banking application, a class 'LoanRequest' may contain rules and data instances related to loan processing.

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Ques 15. Explain the purpose of Pega Agents and Listeners.

Agents perform background processing, while Listeners wait for external events and trigger actions when specific conditions are met.

Example:

An Agent may process pending loan approvals, while a Listener may react to incoming emails and create corresponding cases.

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Ques 16. What is the difference between a Work Item and a Work Object in Pega?

A Work Item is a single task or assignment within a business process, while a Work Object represents the entire case or process instance.

Example:

In a customer service application, a Work Item could be a specific support ticket, and the Work Object is the overall customer service case.

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Ques 17. Explain the concept of Pega Guardrails.

Pega Guardrails are best practices and guidelines provided by Pega to ensure efficient and standardized application development.

Example:

Following Guardrails helps in creating applications that are maintainable, scalable, and adhere to Pega's recommended practices.

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Ques 18. How does Pega handle security and access control?

Pega provides robust security features, including authentication, authorization, and encryption. Access can be controlled through roles and privileges.

Example:

A manager role may have permission to approve high-value transactions, while a regular user role may only view transaction history.

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Ques 19. What are the different types of decision rules in Pega?

Pega supports various decision rules, including Decision Tables, Decision Trees, and Decision Maps, which allow developers to model and implement complex decision logic.

Example:

A Decision Table may define eligibility criteria for a promotional offer based on customer attributes.

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Ques 20. How does Pega support mobile application development?

Pega provides a Mobile App Accelerator and responsive design features to create applications that work seamlessly on various devices. The Pega mobile app supports offline capabilities.

Example:

A field service application built with Pega can allow technicians to access and update work orders even without an internet connection.

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Ques 21. What is the purpose of the Pega Business Rules Engine?

The Pega Business Rules Engine allows business analysts to define, modify, and manage business rules without extensive coding. It promotes agility and adaptability.

Example:

Business analysts can use the Business Rules Engine to adjust decision logic for promotions without IT intervention.

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Ques 22. How does Pega manage version control for rules and applications?

Pega uses rule versioning to manage changes to individual rules, and application packaging for managing versions of entire applications. Versioning ensures traceability and rollback capabilities.

Example:

Rule versioning allows developers to track and revert changes made to a specific business rule.

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Ques 23. Explain the concept of Pega Circumstancing.

Circumstancing in Pega allows for the creation of multiple rule instances with different behavior based on specified conditions. It enables rule specialization without modification.

Example:

A business rule may have different circumstanced versions for different regions or customer segments.

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Ques 24. What is the purpose of Pega's Declare Index?

Declare Index in Pega is used to create indexes on properties, improving the performance of queries by allowing faster data retrieval.

Example:

A Declare Index may be created on a customer's last name to speed up searches for customers with specific last names.

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Ques 25. How does Pega handle error handling and logging?

Pega provides error handling through exception handling processes and logging through the use of logging activities. It allows developers to capture and analyze errors for debugging.

Example:

An error handling process may notify administrators when a critical system error occurs.

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Experienced / Expert level questions & answers

Ques 26. What is the purpose of the Pega Decision Management component?

Pega Decision Management is used for implementing and managing business rules related to decision-making processes, enabling adaptive and predictive analytics.

Example:

In a credit card application, Decision Management may determine the credit limit based on the applicant's financial history.

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Ques 27. How can you integrate external systems with Pega applications?

Pega supports integration through connectors, services, and activities. Connectors facilitate communication with external systems, and services expose Pega functionality to other applications.

Example:

An external CRM system can be integrated with Pega using a REST connector to exchange customer data.

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Ques 28. What is the purpose of Pega's Autonomic Event Services?

Autonomic Event Services in Pega provide real-time event processing and decisioning. They allow the system to react dynamically to changes and events.

Example:

Autonomic Event Services may trigger an alert when a high-priority support ticket is created in the system.

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Ques 29. What is a Pega Decision Strategy Manager?

Pega Decision Strategy Manager is a component that helps organizations define, simulate, and optimize decision strategies based on business goals and outcomes.

Example:

A decision strategy may be used to determine the best cross-selling approach for different customer segments.

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Ques 30. How can you optimize the performance of a Pega application?

Performance optimization in Pega involves proper design, efficient data retrieval, caching, and system tuning. Developers should follow best practices and leverage Pega's performance tools.

Example:

Caching frequently used data pages and optimizing database queries can significantly improve application performance.

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