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Home / Interview Subjects / Desktop Support
WithoutBook LIVE Mock Interviews Desktop Support Related interview subjects: 74

Interview Questions and Answers

Know the top Desktop Support interview questions and answers for freshers and experienced candidates to prepare for job interviews.

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Know the top Desktop Support interview questions and answers for freshers and experienced candidates to prepare for job interviews.

Interview Questions and Answers

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Freshers / Beginner level questions & answers

Ques 1

What is the purpose of DNS?

DNS (Domain Name System) is used to translate human-readable domain names into IP addresses.

Example:

When you type 'www.example.com' in a browser, DNS resolves it to the corresponding IP address.
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Ques 2

What is DHCP and how does it work?

DHCP (Dynamic Host Configuration Protocol) assigns IP addresses dynamically to devices on a network, eliminating the need for manual configuration.

Example:

When a computer connects to a network, DHCP provides it with an IP address, subnet mask, and other configuration details.
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Ques 3

How do you handle a user who forgot their password?

Verify the user's identity, reset the password using established procedures, and ensure the user changes the password upon login.

Example:

Ask security questions or use multi-factor authentication to confirm the user's identity before resetting the password.
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Ques 4

Explain the purpose of a firewall.

A firewall is a network security device that monitors and controls incoming and outgoing network traffic based on predetermined security rules.

Example:

A firewall prevents unauthorized access to a network and protects against malicious activities.
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Ques 5

What is the purpose of the Task Manager in Windows?

Task Manager provides information about running applications and processes, CPU and memory usage, and allows users to end unresponsive tasks.

Example:

If a program is not responding, you can use Task Manager to end the task and regain control of your system.
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Ques 6

How do you map a network drive in Windows?

Open File Explorer, click 'This PC,' and select 'Map network drive.' Choose a drive letter and enter the network path to the shared folder.

Example:

Mapping a network drive allows quick access to shared resources without navigating through the entire network structure.
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Ques 7

What is the purpose of an IP address?

An IP address uniquely identifies a device on a network and facilitates communication between devices.

Example:

When you type a website's domain name, DNS resolves it to an IP address, allowing your device to connect to the server hosting the website.
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Ques 8

Explain the concept of MAC address.

A MAC (Media Access Control) address is a unique identifier assigned to a network interface controller (NIC) for communication on a network.

Example:

MAC addresses are used at the data link layer to ensure data is sent to the correct device on a local network.
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Ques 9

How do you check for and install Windows updates?

Go to 'Settings,' select 'Update & Security,' and click 'Check for updates.' Install available updates to ensure system security and stability.

Example:

Regularly updating Windows is essential to patch security vulnerabilities and access new features.
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